Best in class Tech


Fully Integrated Technology

TechSpace technology solutions leverage industry-leading voice and web tools helping businesses improve operational effectiveness.  Every TechSpace client receives access to fast, secure and reliable connectivity composed of the latest in routing and switching, wireless and security technologies.

All TechSpace locations provide clients fully integrated and enterprise class Cisco Unified Communications offerings.  This enables you to improve productivity, achieve higher security and greater business agility ensuring smoother access for your critical data requirements and higher efficiency overall.

Managing your business will be faster and simpler with TechSpace’s unique platform.  A single IP network delivers voice and data, enabling your organization to collaborate in real time using advanced applications from an integrated and easy to use interface that includes:

Key Features
  • Integrated, unified, or standard voicemail
  • Burstable internet connectivity
  • 24x7x365 on-site Network Operations Center for constant monitoring and support
  • Isolated, private and highly secure LAN and Wi-Fi network
  • Enterprise IP telephony & call-processing solutions
  • Unique and customizable features including call forwarding, voicemail, and intelligent contact routing
  • Call center capabilities
  • Dedicated mainline phone number professional answered by a TechSpace receptionist

The TechSpace technology platform provides a strong framework which greatly enhances customer connectivity, enables exceptional customer service and supports organizational efficiency. 

We provide the foundation for a rich customer-focused solution so you can:

  • Improve employee productivity, collaboration and overall effectiveness
  • Increase your ability to respond using voice, email and web communications
  • Measure agent performance and increase management effectiveness
  • Enhance customer satisfaction and loyalty
  • Reduce communication delays

Your organization's brand and reputation are more important than ever and having the means to connect with your clients is easy at TechSpace.

Data Network

 

 

TechSpace provides carrier grade burstable internet connectivity of up to 100 megabits per second at each user port to its campus and data center clients via secure a LAN/WAN network.  

The data network is individually scalable and provides each client with encrypted and secure Wi-Fi connectivity throughout each campus.  Built with enterprise-grade Cisco Systems switches, routers and management software, the TechSpace data network allows each user to experience exceptional internet performance. 

End-user experience is constantly monitored from our 24x7x365 Network Operations Center to identify problems before they affect customers resulting in industry-leading uptime.

All Internet traffic within each campus is passed through Cisco Adaptive Security Appliances, ensuring that the latest in available firewall technology is protecting your data communications, delivering enhanced business continuity, cost savings and increased employee productivity. 

Every TechSpace client is given their own dedicated and segmented VLAN.  Regardless if a company’s employees are located in separate suites or separate floors, employee computers remain connected together while maintaining the highest level of security including Wi-Fi connectivity. 

Each VLAN can also be extended to a rack within our Data Center, providing local and direct access to servers over a secure and private connection, providing extremely fast access directly from desktops within the campus offices.

Our Internet pipes are the largest available for a commercial office environment, with 1 Gigabit per second access to the Internet delivered over a high capacity fiber optic network, delivering an ultra-fast, smooth and reliable connection to your end-users, and ensures full-speed access even during peak usage periods.

Voice System

TechSpace offers Cisco Systems’ Call Manager — a scalable and highly available enterprise IP telephony call-processing solution platform.  Call Manager is Cisco Systems’ leading platform used world-wide for voice call processing. 

TechSpace’s feature-laden offering provides clients a powerful call management solution which is typically available only to large Fortune 500 companies.  

We provide clients a dedicated mainline phone number answered by a TechSpace receptionist, and offer a seamless mobility solution with embedded unified mobility software capabilities to keep workers productive wherever they are, on any device resulting in a rich and consistent experience.

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